Security Whitelisting for Endpoint Backup on Mac

CrashPlan Endpoint Backup includes application and service components that must be allowed to operate without interference from security software.

If antivirus, endpoint protection, application protection, or other security software is installed on your Mac, add the required CrashPlan components to the appropriate exclusions or allowlist.

This guidance applies to CrashPlan Agent version 4.0.0 and later.

Exclude CrashPlan folders

Add the following paths to your security software exclusions:

Whitelist CrashPlan executables

Add the following CrashPlan components as trusted applications:

• CrashPlanBackupService

• CrashPlan Backup For Endpoints.app

Exclude CrashPlan configuration files

Add the following configuration files to your security software exclusions:

• config.yaml

• WL.properties

Allow the CrashPlan launch daemon

Allow the following launch daemon to run:

Verify the configuration

After configuring the exclusions and allowlist:

1. Verify that the required CrashPlan folders are excluded.

2. Verify that the CrashPlan application and service are allowed to run.

3. Verify that the configuration files are excluded from security scanning.

4. Verify that the CrashPlan launch daemon is not blocked or removed.

5. Start CrashPlan and confirm that the agent operates normally.