Support
To view system information, create support tickets, grant technical support access, and download agent logs for troubleshooting, follow the steps below:
Log in to the CrashPlan Admin Console.
From the left navigation pane, click Support.
Capacity Savings is now integrated into license entitlement management and becomes available only when enabled through the tenant’s product license. For more information, see Enabling Capacity Savings for OneDrive, Exchange, and SharePoint in CrashPlan Portal.
Viewing System Overview
Use the Overview section to review platform details.
In the Overview panel, review:
Cloud Name
CrashPlan Installation Valid Until
Authority Node Installed Version
Current License Key
You can verify the current platform configuration and licensing details.
Creating a Support Ticket
Use this option to raise a support request.
In the Overview section, click Create Support Ticket.
Enter the issue details.
Attach logs or supporting information if required.
Submit the ticket.
A support ticket is created for technical assistance.
Granting Permission for Technical Support Access
Use this option to allow the CrashPlan support team temporary access for troubleshooting.
In the Grant Permission for Technical Support Access panel, enable the Grant Access toggle.
Click Save.
Technical support access is granted for remote investigation.
Downloading Endpoint Agent Logs
Use this option to review endpoint-level logs.
Expand the Endpoint agent logs section.
Select the required endpoint log files.
Download or review the logs.
Endpoint logs are available for troubleshooting and diagnostics.
Downloading Server Agent Logs
Use this option to review server-side logs.
Expand the Server agent logs section.
Select the required server log files.
Download or review the logs.
Server logs are available for troubleshooting and diagnostics.
The Support page allows administrators to manage troubleshooting workflows, provide support access, and retrieve logs for issue resolution.